Job Description

Overview
Assist the Retail Store Manager as needed in the overall operation of the Tea Shop.

Tasks are to be completed while maintaining the highest safety, food safety and quality, cost and GMP standards in a high speed manufacturing environment.

Essential Duties and Responsibilities

• Answer questions from customers with available product knowledge and demonstrate selling skills. Answer phone and handle phone shipping orders.
• Operate a computerized cash register with accuracy.
• Stocking, cleaning, and merchandising of the retail store.
• Communicate with management in regards to staff and customer issues.
• Responsible for reporting food safety and quality issues and initiate action, as necessary.
• Follow all Food Safety guidelines, but not limited to:
  * GMP's
  * Allergen Program
  * Quality
  * Sanitation
  * Safety
• Additional duties and various projects as needed.

Qualifications

• One to three years customer service experience.
• High school degree or equivalent.
• Ability to work in a growing, fast-paced retail environment with a positive attitude.
• Must be reliable and flexible, and available to work weekends, holidays.
• Excellent customer service and communication skills
• Ability to lift 40-60 lbs., carry 20-40 lbs, push/pull 60+ lbs.
• Ability to be on feet throughout the day.
• Ability to meet attendance guidelines.
• Ability to maintain an effective working relationship with all contacts both inside and outside the company.